Terms of Service
Milton Hood Cleaning is the company bound by the written quote once a commercial kitchen in Milton or Halton Hills accepts it, and this page explains what that quote actually locks in on both sides. It sets the scope of work priced into the number, what a signed certificate can and cannot back up afterward, who arranges roof access when the system sits above a multi-tenant plaza, and how payment, rescheduling and Ontario law apply to the job. This page is background, not the contract itself. If your written quote says something different, the quote is what governs, and everything below assumes a commercial kitchen: this business does not take on residential work.
Last updated: September 2026
What accepting the quote actually binds you to
The number on the quote. One price covers every canopy and its filters, the plenum, and the sections of duct and rooftop fan the crew can access from the ladder or the roof. Anything beyond that base scope, such as a hinge kit, exhaust fan repair or rooftop grease containment, is listed as its own line, and you choose to accept or skip each one before the crew starts.
How the number is set. A single-hood kitchen up to ten feet starts from $585 per visit. A multi-hood kitchen with two to four canopies starts from $995 per visit. Anything larger gets priced on site during a free walk-through. Fan repair work and any solid-fuel appliance are quoted per job once someone has actually looked at it.
How long the number holds. A written quote is sent back within 24 hours of the request and is valid for the period stated on it. Once that window passes, or once the menu, equipment or cooking volume changes, treat the old number as outdated and call for a new one before booking.
What happens if the crew finds something new. Damage, a blockage or an unsafe condition uncovered mid-visit gets priced separately on the spot. Nothing beyond the accepted quote lands on your invoice without your sign-off first.
What the certificate confirms once the job is done
What it confirms. A signed health and safety certificate lists which sections of the system were cleaned to the published NFPA 96 standard, on which date, flags anything the crew could not reach, and arrives with before-and-after photographs of every surface touched.
What it stops short of. It carries no NFPA credential, because Milton Hood Cleaning references the published NFPA 96 standard and holds no affiliation with NFPA, and there is no such thing as an "NFPA certification" for a company to earn. It is not sign-off from Milton Fire & Rescue Services or Halton Hills Fire Department, and it does not promise the kitchen will never catch fire.
What is left for the kitchen to manage. Keeping that record on file, plus the day-to-day work of suppression system upkeep and safe cooking habits between visits. The NFPA 96 guide walks through the intervals the Ontario Fire Code applies.
Getting the kitchen ready, and who unlocks the roof
What the kitchen handles. Access at the time agreed, the cooking line shut down and cleared beforehand, and the exhaust fan isolated at its disconnect by the kitchen or its electrician wherever fan work is part of the job. Visits are scheduled overnight or in the gap between services. Proof of WSIB coverage and liability insurance is handed over before anyone starts work.
Roof access in a leased space. Many of the kitchens this business serves sit inside a multi-tenant plaza where the roof belongs to a landlord, not the tenant. Getting the crew onto that roof, including any sign-off from landlord or plaza management, is the customer's job to arrange ahead of the visit. If the roof stays locked, the fan gets logged as not reached that trip, and a second visit is set up once access is sorted out.
Scope, payment, rescheduling and the law that applies
What is in scope. Commercial kitchens only: canopy, filter, plenum and duct cleaning, exhaust fan repair, exhaust fan installation, hinge kits and rooftop grease containment. Home range hoods are not part of this business. Pressure washing, HVAC service, air duct cleaning, coil cleaning, dryer vent cleaning, sanitation work, restaurant deep cleaning, standing equipment maintenance contracts, fire suppression servicing, gas fitting, electrical work and roofing all sit outside what this company does.
Payment. The invoice reflects the accepted quote plus anything you approved in writing along the way. Payment is due once the work is complete unless a different arrangement was put in writing beforehand.
Rescheduling and cancellation. Reasonable notice runs both directions. If a cancellation fee applies, it is whatever is printed on the quote, not a surprise afterward. When the crew cannot make a scheduled visit, it is rebooked at no cost to you.
Photo records. Before-and-after photographs of everything cleaned go to you and are kept as the job's record. They stay off any marketing or public use unless you give written permission.
Where liability stops. Pre-existing damage or normal wear gets photographed before the crew touches anything. Except where Ontario law will not allow it, any claim tied to a visit is capped at what that visit was invoiced for. This company does not cover lost trade, the result of a fire or health inspection, or a condition nobody mentioned before the work began.
Governing law. Ontario law, and applicable federal law, governs these terms. Direct questions to 289-401-1377. What happens to information submitted through the site is covered separately on the privacy policy.
Terms of service: frequently asked questions
Does the certificate mean the fire department signed off on the kitchen?
No. It is a cleaning record, listing which sections were cleaned to the published NFPA 96 standard and when. It carries no sign-off from Milton Fire & Rescue Services or Halton Hills Fire Department.
The quote and this page disagree. Which one applies?
The quote applies. It is the actual agreement for your kitchen, and it can override anything written here.
Is exhaust fan repair part of what gets quoted?
Yes, along with hinge kits and rooftop grease containment. All three are in scope and priced per job once the crew has inspected the fan.
Will the crew also do duct cleaning for HVAC or pressure wash the lot?
No. HVAC duct cleaning, pressure washing, coil cleaning, dryer vent cleaning, sanitation and standing equipment contracts are all outside what this business handles.
Who is responsible for cutting power to the fan before the crew shows up?
The kitchen or its electrician, at the fan's disconnect switch. If that switch cannot be located, mention it when the visit is booked.